Accessibility statement

We are committed to making our site accessible, inclusive and user friendly for everyone.

This accessibility statement applies to content published on http://www.yourlifedoncaster.co.uk 

This website is run by Doncaster Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’re also making the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website aren’t fully accessible:

  • you can’t modify the line height or spacing of text
  • most older PDF documents aren’t fully accessible to screen reader software
  • live video streams don’t have captions
  • some of our online forms are difficult to navigate using just a keyboard
  • you can’t skip to the main content when using a screen reader
  • content and functionality provided by third party suppliers is not fully accessible.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • email webteam@doncaster.gov.uk
  • call 01302 736000

We’ll consider your request and get back to you in 10 days.

If you want to visit us and cannot view the map on our contact us page then call us on the above number for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’) If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our Civic Office has audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Technical information about this website’s accessibility

Doncaster Council is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1  AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Issues with images

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

We plan to add text alternatives for all images by October 2022. When we publish new content we’ll make sure our use of images meets accessibility standards.

Issues with documents

Some documents do not have the natural language specified, this affects screen readers ability to accurately convert text to speech with the correct pronunciation. This fails WCAG 2.1 success criterion 3.1.1 (Language of Page).

We plan to fix these issues by October 2022.

Disproportionate burden

At this time we have not made any disproportionate burden claims

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents don’t meet accessibility standards - for example, they may not be marked up so they’re accessible to a screen reader.

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We plan to either fix these or replace them with accessible HTML pages in line with our website improvement project due for completion September 2022.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018  if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards

Live Videos

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Online maps

Our service includes the use of online maps to show certain geographical information.

These are not used for navigational purposes and are exempt under the regulations. If you need the information presented in an online map in a different format, please contact us to discuss reasonable adjustments.

What we’re doing to improve accessibility

We have monitoring in place to review the accessibility of the site on an ongoing basis. We use this monitoring to identify and fix any new issues that arise.

The accessibility of the website is reviewed every month and we fix any issues arising based on the monthly report.

Preparation of this accessibility statement

This statement was prepared on 30 June 2022. It was last reviewed on 17 March 2022.

This website is tested each month using the Wave Accessibility tool.